Overcoming Obstacles to Online Scheduling Solutions
Author: Honey, Richard; Heywood, Risa
Source: In Confidence (newsletter)
Publication Date: September 02, 2001
In 1998, John Ogle, MD,MPH, had an experience that convinced him online appointment scheduling could benefit both physicians and their patients. As an exhausted medical resident engaged in 100+ hour weeks, he was trying to schedule a flight physical for himself. His patience wore thin after t....