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360-Degree Performance Appraisals

Author: Spath, Patrice L.

Source: Quality Resource (newsletter)

Publication Date: May 02, 2001


Typically performance appraisals have been limited to a feedback process between employees and supervisors. However, an increased focus on teamwork, employee development, and customer service has shifted the emphasis of performance appraisals. Many sources are now being used to evaluate emplo....

Managing More Effectively Using an HIM Spreadsheet

Author: Hughes, Gwen

Source: Brief Encounter

Publication Date: April 02, 2001


One of the things I found particularly difficult about managing 100 entry-level people at 19 sites was tracking incoming work, backlogs, and staffing. Without this information it was difficult to make the appropriate adjustments, and to separate fact from fiction when physicians complained. As....

Using Ergonomics to Keep Injury in Check

Author: Smith, Cheryl M.

Source: Journal of AHIMA

Publication Date: April 2001




Office ergonomics are not new to the healthcare industry. Medical transcriptionists and data entry employees are just two groups of healthcare workers that are affected by ergonomics on a daily basis. With a growing number of healthcare organizations implementing the computerized pati....

Importance of a Patient-Safe Culture

Author: Spath, Patrice L.

Source: Quality Resource (newsletter)

Publication Date: March 02, 2001



The chance for human error in the delivery of healthcare services will always exist. To ensure errors don't go undetected and end up causing patient harm, healthcare organizations must identify and fix faults in the systems of care. The goal of an organization's patient safety program sh....

How to Build a Winning Team

Author: Smith, Cheryl M.

Source: Journal of AHIMA

Publication Date: March 2001




In today's healthcare environment, the HIM manager must tackle an endless stream of projects, daily and long-term system and process issues, and the ongoing challenge of employee motivation, all of which demand effective and flexible strategies. One strategy that HIM managers in any h....

Improving Performance, Managing Change

Author: Elliott, Chris

Source: Journal of AHIMA

Publication Date: February 2001




In today's world, there is no such thing as permanent stability. Change is the norm.

Like performance improvement, change can be thought of as a process to be understood and managed. Although definitions vary, change management can be defined as a group of techniques used to....

Helping Star Performers Shine

Author: Hjort, Beth M.

Source: Journal of AHIMA

Publication Date: February 2001




Cost containment and reduced employee benefits in the healthcare industry, combined with sustained low unemployment rates, make retaining star employees a bigger challenge than ever. Estimated turnover costs can be between $10,000 and $40,000 per individual. And then there's the rippl....

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