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Managing Care, Managing Change, Managing Information

Author: Dunham, Larry

Source: Journal of AHIMA

Publication Date: April 1998


Under managed care, information is often required on a longitudinal—not an episodic—basis. As a result, we need to rethink our approach to data storage and use. The author identifies ways to look at the demand for data in a managed care environment and shows how process as....

ORYX and Other Elusive Quality Animals

Author: Rhodes, Harry B.

Source: Journal of AHIMA

Publication Date: June 1998


Edward I. Koch, former mayor of New York City, is known for asking, "How am I doing?" Koch, of course, was speaking of the positive progress of his administration. But he could have just as easily been talking about the state of performance measurement in healthcare today. Even though quality....

Benchmarking Project Harvests Ideas for Network

Author: Zender, Anne

Source: Journal of AHIMA

Publication Date: November 1998


It started as a simple benchmarking project. But when Patricia Rhodes, RRA, Carol Keller, MPA, and their team finished, the project had taken them across the country, opened up lines of communication with staff members at nine other facilities, and helped them improve their....

Benchmarking a World-class Image

Author: Dixon-Lee, Claire

Source: Journal of AHIMA

Publication Date: February 1999


This time of year may find us longing for a chair by a cozy fireplace or lounging on a sunny beach. When we find time for reflection, it's good to periodically reflect on ourselves and the image that we project as HIM professionals.

Authority Robert Camp defines benchmarki....

Benchmarking with National ICD-9-CM Coded Data

Author: Osborn, Carol E.

Source: Journal of AHIMA

Publication Date: March 1999


As HIM professionals, we want to be assured that we are providing the highest quality data for reimbursement and research purposes. We can review coded data internally, but this does not give us a clear picture of the total information that is being submitted to the Health Care Financing Admin....

Home Health Balancing Act

Author: Sourapas, Joan

Source: Journal of AHIMA

Publication Date: May 1999



What does a home health agency have in common with a typical Fortune 500 company? Though their activities and goals may differ, both organizations can benefit from the use of the balanced scorecard approach to measuring and enhancing performance.

Since Harvard professo....

Benchmarking For a Burst of Creative Thinking

Author: Kloss, Linda L

Source: Journal of AHIMA

Publication Date: May 1999


It is precisely when an old paradigm crumbles and the new one is not yet in place that we get great bursts of creative thinking."1 I'm convinced that this is such a moment for HIM.

The old paradigm of a static, facility-bound record is, unfortunately, still the norm,....

Productivity: How Do You Measure Up?

Author: Lorence, Daniel P.

Source: Journal of AHIMA

Publication Date: May 1999



Previous issues of the Journal of AHIMA, along with other health information publications, have featured examples of benchmarking and best practices, describing how healthcare organizations use the process of benchmarking to identify the "best in class" achievements for a given organ....

Boosting Efficiency in Home Health Record Systems

Author: Abraham, Prinny

Source: Journal of AHIMA

Publication Date: April 2000


The growing pains of the past decade have led to medical record backlogs and record retrieval crises for many home healthcare agencies. These problems have pushed more than one agency director into enlisting the skills of an HIM professional to evaluate the medical record systems in pl....

Journal Q&A (11/00)

Author: AHIMA Professional Practice Team

Source: AHIMA Q and A

Publication Date: November 02, 2000

Q: Where can I find a benchmark for coding accuracy?
A: It's difficult to establish an industry standard for coding accuracy because accuracy is measured differently in every facility. Some facilities compute their accuracy rate by taking the number of correctly coded records and divi....

Managing More Effectively Using an HIM Spreadsheet

Author: Hughes, Gwen

Source: Brief Encounter

Publication Date: April 02, 2001


One of the things I found particularly difficult about managing 100 entry-level people at 19 sites was tracking incoming work, backlogs, and staffing. Without this information it was difficult to make the appropriate adjustments, and to separate fact from fiction when physicians complained. As....

Putting Productivity Plans to Work

Author: Dunn, Rose T

Source: Journal of AHIMA - Coding Notes

Publication Date: October 2001




This is the last in a series of three "Coding Notes" articles addressing productivity measurement and incentive plans for coding professionals. The April Journal of AHIMA (vol. 72, no. 4) article discussed the general principles of developing facility-specific productivity m....

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