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Standing Out in a Noisy World

Author: Chenoweth, Ann

Source: Journal of AHIMA

Publication Date: April 2017



Many influential thought leaders have come to realize there are three foundational elements to getting your ideas understood and appreciated: social proof, which gives people a reason to listen to you; content creation, which allows them to evaluate the quality of your ideas; and your netw....

How to Lead Your Organization in Compliance, Ethics, and Customer Service: Health Information Management Professionals Can Help Organizations Create a Culture of Compliance

Author: Burton, Ben

Source: Journal of AHIMA

Publication Date: August 2014



Today’s healthcare organizations must field a constant bombardment of both new and evolving regulations that dictate how, when, or where patients may receive care. The changing regulatory landscape—combined with the fact that the government is recovering $16 for every dollar spent to comb....

How Can I Help You? Top 10 Customer Service Tips for HIM Professionals

Author: Aschettino, Lucia; Birnbaum, Cassi L; Crocker, Janice; Grebner, Leah A.; McNicholas, Faith C.

Source: Journal of AHIMA

Publication Date: May 2013



Health information management (HIM) best practices state that it is important for HIM professionals to focus not just on the information but also on internal and external customers. Customers have varied, and ever-changing, needs that must be met by HIM professionals. Both internal and ext....

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