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How Can I Help You? Top 10 Customer Service Tips for HIM Professionals

Author: Aschettino, Lucia; Birnbaum, Cassi L; Crocker, Janice; Grebner, Leah A.; McNicholas, Faith C.

Source: Journal of AHIMA

Publication Date: May 2013



Health information management (HIM) best practices state that it is important for HIM professionals to focus not just on the information but also on internal and external customers. Customers have varied, and ever-changing, needs that must be met by HIM professionals. Both internal and ext....

Enabling Consumer and Patient Engagement with Health Information - Retired

Author: Washington, Lydia

Source: AHIMA practice brief | Journal of AHIMA

Publication Date: February 2014

The purpose of this Practice Brief is to understand the relationship between health information management and consumer/patient engagement, and examine how HIM professionals can advance and support engagement. Its focus is on policies and practices that enable the individual’s access to and use of health information.

Diffusion and Use of Tethered Personal Health Records in Primary Care

Author: Vydra, Taylor Pressler ; Cuaresma, Edward; Kretovics, Matthew; Bose-Brill, Seuli

Source: Perspectives in Health Information Management

Publication Date: April 2015


Abstract


Background: Personal health records (PHRs) enable patients to access their healthcare information in a secure environment, increasing patient engagement in medical care. PHRs can be tethered to a patient’s electronic health record (EHR). Tethered PHRs, also known as....

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