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HIM Service with a Smile

Author: Goethals, Colleen

Source: Journal of AHIMA

Publication Date: November 2005


As HIM professionals we encourage consumers to maintain personal health records. Are we ready to help them do it? Here’s a quick refresher on good customer service in the HIM department.
AHIMA’s Consumer Education Campaign encourages consumers to create and maintain their own....

Greater Urgency, Sharper Focus for PHRs

Author: Kloss, Linda L

Source: Journal of AHIMA

Publication Date: November 2005


Through its request for information, the Centers for Medicare and Medicaid Services (CMS) showed that it was exploring how its extensive claims and benefits data could be of value to Medicare and Medicaid beneficiaries and how, as the single largest healthcare purchaser in the US, it could he....

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