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Enabling Consumer and Patient Engagement with Health Information - Retired

Author: Washington, Lydia

Source: AHIMA practice brief | Journal of AHIMA

Publication Date: February 2014

The purpose of this Practice Brief is to understand the relationship between health information management and consumer/patient engagement, and examine how HIM professionals can advance and support engagement. Its focus is on policies and practices that enable the individual’s access to and use of health information.

How Can I Help You? Top 10 Customer Service Tips for HIM Professionals

Author: Aschettino, Lucia; Birnbaum, Cassi L; Crocker, Janice; Grebner, Leah A.; McNicholas, Faith C.

Source: Journal of AHIMA

Publication Date: May 2013



Health information management (HIM) best practices state that it is important for HIM professionals to focus not just on the information but also on internal and external customers. Customers have varied, and ever-changing, needs that must be met by HIM professionals. Both internal and ext....

Consumer Health Vocabulary Initiative [external link]

Author: University of Utah. Biomedical Informatics Department

Source: External web site

Publication Date: September 05, 2012

This site, part of NLM's Unified Medical Language System (UMLS), connects informal, common words and phrases about health to technical terms used by health care professionals. It includes jargon, slang, ambiguous, and misspelled words as used by consumers and health care professionals. Due to its nature, OAC CHV includes concepts that are not represented by other source vocabularies within the Metathesaurus.

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