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Information Therapy: A New Interest for HIM

Author: Burrington-Brown, Jill

Source: Journal of AHIMA

Publication Date: June 2009



HIM professionals involved in patient advocacy and the personal health record will have an interest in information therapy: getting patients the information they need to better manage their health.

Information therapy (Ix) is of interest in health information management, particu....

Image Marketing: Putting a Face on HIM

Author: AHIMA

Source: AHIMA Advantage

Publication Date: October 2005


A new fall television season has begun, and it's filled with the usual fearless crime investigators, efficient emergency room doctors, and gritty defense lawyers. But HIM flies under the public's radar and in many respects is harder to define than "finds the bad guys," "saves lives" or "defends....

How Can I Help You? Top 10 Customer Service Tips for HIM Professionals

Author: Aschettino, Lucia; Birnbaum, Cassi L; Crocker, Janice; Grebner, Leah A.; McNicholas, Faith C.

Source: Journal of AHIMA

Publication Date: May 2013



Health information management (HIM) best practices state that it is important for HIM professionals to focus not just on the information but also on internal and external customers. Customers have varied, and ever-changing, needs that must be met by HIM professionals. Both internal and ext....

HIM Service with a Smile

Author: Goethals, Colleen

Source: Journal of AHIMA

Publication Date: November 2005


As HIM professionals we encourage consumers to maintain personal health records. Are we ready to help them do it? Here’s a quick refresher on good customer service in the HIM department.
AHIMA’s Consumer Education Campaign encourages consumers to create and maintain their own....

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