Author: Bowen, Rita K.; Smith, Alisha; Thomas, Keith W

Source: Journal of AHIMA

Publication Date: May 2014

Research and release of information (ROI) statistics confirm that more and more patients want access to their information, are requesting health records, and have started organizing their health histories. Trained ROI specialists are in high demand—receiving requests and helping pati....

Author: Sherek, Penny D; Gray, Emmlee

Source: Journal of AHIMA

Publication Date: April 2014

The healthcare industry has made, and will continue to make, immense advancements with technology and therefore impact the practice of medicine. Consumer-centric healthcare and the way in which providers communicate with patients go hand-in-hand with the use of technology. One concentrate....

Author: Highfield, Linda; Ottenweller, Cecelia; Pfanz, Andre; Hanks, Jeanne

Source: Perspectives in Health Information Management

Publication Date: April 2014

This article presents a case study in the redesign, development, and implementation of a web-based healthcare clinic search tool for virtual patient navigation in underserved populations in Texas. It describes the workflow, assessment of system requirements, and design and implementation of two online portals: Project Safety Net and the Breast Health Portal.

Author: Eramo, Lisa A

Source: Journal of AHIMA

Publication Date: May 2013

When Deborah Kohn recently logged onto her healthcare provider's patient portal to view her X-ray reports, she immediately knew something wasn't quite right. She'd undergone one X-ray of her left hand and another of her right hand. The problem?


Both X-ray reports were identi....

Author: Crawford, Mark

Source: Journal of AHIMA

Publication Date: May 2013

"Open Notes" Project Gives Patients Simple, Affordable, and Resoundingly Effective Access to Clinician Notes



Exactly who owns a patient's health record-answer, the patient-was once an unknown to many patients and non-HIM staff in healthcare. While HIM professionals have....

Author: Crawford, Mark

Source: Journal of AHIMA

Publication Date: February 2013

Patient portals are becoming commonplace in healthcare facilities, which have installed the technology to provide patients and physicians immediate online access to electronic medical records. Adoption of patient portals will continue to increase, driven in part by stage 2 “meaningfu....

Author: Dimick, Chris

Source: Journal of AHIMA

Publication Date: September 2012

Patient-Centric Stage 2 Meaningful Use Measures Considered Treatment for Ailing US Health System



The US healthcare system is ill. Higher costs, sicker patients, and struggling providers are the symptoms of the disease that has sent industry stakeholders scrambling t....

Author: Eramo, Lisa A

Source: Journal of AHIMA

Publication Date: September 2012

No information request traffic jams.
No toll road trips to the physical HIM department.
Just an open and instant route to patient health information.
But building and managing a patient portal requires HIM knowledge and expertise.


Patient portals are rapid....

Author: Gordon, Lynne Thomas

Source: Journal of AHIMA

Publication Date: September 2012

In our profession, it all comes down to trust. Patients place their trust in us as HIM professionals to ensure that their information is safe, secure, and accurate, and that it will be accessible in the right place at the right time.


It’s often an unspoken pact, someth....

Author: Wolter, Julie; Dolan, Marsha; Dooling, Julie A

Source: Journal of AHIMA

Publication Date: September 2012

PHRs and patient portals can provide much needed links to health information in times of catastrophe

When a disaster hits, the impact is vast and devastating for victims and their loved ones. This point was driven home in 2011, when the Federal Emergency Management Agency (FEMA) repo....